A: No. You won’t be able to carry your print on a train. It is heavy. Are you Geoff Capes? Dolph Lundgren? No.
---- Q: I’ve found an online printer / mate who is cheaper than you. Can you price match?
A: In the world of printing, there are loads of online printers with tiny overheads who can knock out flyers and posters all day long. There are very few who are geared to dealing with highly inexperienced print-buyers on limited budgets who don’t know what they need or when they need it and have designed their flyers in powerpoint. We’ve been dealing with hundreds of Festival Fringe shows since 2005 and know our clients, venues, promoters and the industry inside out. We’re not as cheap as some firms because we take much more time with your order and provide a better level of hand-holding throughout the process, so we can’t price match.
If you have a large order for multiple shows, or just want to go mad with flyers, we may be able to offer a discount so do give us a ring.
---- Q: I’ve got my photo and text and some logos, and I'm very excited. Do I send you these?
A: No thanks. We’re not graphic designers I’m afraid. So you’re not left in the dark, we’ve produced a handy artwork guide that can be downloaded here
, giving you some pointers on how to put your artwork together.
Do you try and fix your own electrics? Or take your own teeth out? Certain things are best left to an expert. Accordingly, we recommend using a proper designer to produce your Brighton Festival artwork, as the files are generally ready to print without any faff and the design is generally better. We suggest you try http://www.outofhand.co.uk
Q: Oi! Where’s my stuff?
A: A good place to start would be to check your order status, by clicking here
. If you’re waiting for a courier to arrive on a next-day service, it could be with you at any time between 8am and 5pm. We do offer a pre-noon delivery service, but you will need to specify this when you order. Orders sent to the venue will be there waiting for you.
Q: I’m at the venue and can’t find my stuff. Whatagwaan?
A: So you’ve arrived at your Festival venue to look for your print and can’t find it? Right - track the venue manager down and ask them where thefringeshop.com boxes have been stored. Then have a good root around in the cellar or cupboard to where you’re directed. Some venues have dedicated print-rooms whilst others store the print between barrels of ale or underneath a hidden staircase. Make sure you ask very nicely but be firm.
Q: My stuff DEFINITELY isn't here. Help?
A: If you’ve turned the place upside down and definitely can’t find your Fringe print, call us on 0330 350 2234 and we should be able to give you the time, date and surname of the person who signed for your goods (proof of delivery). You will also be emailed delivery confirmation as soon as we receive this info back from the couriers.
Tracking down who actually signed for it usually solves the problem and in 99% of cases, your print shows up in the venue. It is extremely rare for us to screw up, but if it looks like we have, we’ll reprint your stuff immediately and send it to your venue as fast as possible.
Q: I have proof of delivery but my goods have vanished from the venue / are covered in beer etc etc. What now?
A: Once the goods are signed for, they are the responsibility of the venue. If they are then lost, stolen or damaged, then your issue is with the venue. If we get a written guarantee from the venue that they will pay for a replacement, we will immediately reprint your order. Posters arrive first and the flyers will follow, as they take longer to print.